Distance Sales Agreement

This Distance Sales Agreement ("Agreement") has been established electronically between the Seller and the Buyer, whose details are provided below, and is regulated in accordance with the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts.

1. PARTIES

Seller Title: Mirissa Kozmetik ve Ticaret Limited Şirketi Address: Esentepe Mah. Büyükdere Cad. Ferko Signature No:175 İç Kapı No:6 Şişli / İSTANBUL Phone: +90 553 432 20 89 Email: hello@mirissa.com.tr

Buyer Name – Surname: Information declared during the order Address: Delivery address declared during the order Phone: Phone number declared during the order Email: Email address declared during the order

2. SUBJECT OF THE AGREEMENT

The subject of this Agreement is the sale, price, delivery, right of withdrawal, and determination of the mutual rights and obligations of the parties for cosmetic products (shampoos, scalp care products, hair serums, and related products) ordered electronically by the Buyer through the Seller's website.

3. ESTABLISHMENT AND SCOPE OF THE AGREEMENT

The Buyer acknowledges that they have been informed about the basic characteristics of the products, their contents, usage, sale price, payment method, delivery conditions, right of withdrawal, and return conditions before placing the order, that they have read and understood this information, and have approved it electronically.

This Agreement comes into force with the completion of the order and the receipt of payment. The order summary and invoice details are an integral part of the Agreement.

4. PRODUCT AND PAYMENT INFORMATION

The name, quantity, unit sale price, subtotal, taxes, and total payment amount of the products subject to the order are included in the order confirmation screen and in the email sent to the Buyer.

Payment is collected through the method chosen by the Buyer (credit card, debit card, etc.).

5. DELIVERY CONDITIONS

5.1. Products are sent to the delivery address provided by the Buyer during the order. 5.2. Delivery time is made within the period specified in the product descriptions, provided it does not exceed 30 days by law. 5.3. Shipping is free for all orders. 5.4. The Seller is not responsible for any delay or inability to deliver due to incomplete or incorrect address information provided by the Buyer.

6. RIGHT OF WITHDRAWAL

6.1. The Buyer may exercise their right of withdrawal without giving any reason and without paying any penalty within 14 (fourteen) days from the date of receiving the product. 6.2. To exercise the right of withdrawal, it is sufficient to notify the Seller in writing within this period. 6.3. The withdrawal notification can be made via email to hello@mirissa.com.tr or through the contact page.

7. PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED

For hygiene and health reasons, the right of withdrawal cannot be used for the following products:

Cosmetic products that have been opened, used, or had their protective seal removed.
Personal care products such as shampoo, hair serum, scalp care products.
Products that cannot be resold.

8. RETURN CONDITIONS

8.1. Products to be returned within the scope of the right of withdrawal must be in their original packaging, with the invoice and all accessories, unused, and in a resalable condition. 8.2. After the return request is approved, a free shipping code will be sent to the Buyer via email. The Buyer can deliver the product to the nearest cargo branch with this code. Products sent without prior approval of the return request will not be accepted. 8.3. After the returned product reaches the Seller, the inspection will be completed within a maximum of 7 (seven) business days, and if approved, the refund will be processed within a maximum of 5 (five) business days.

9. PRODUCT USE AND RESPONSIBILITY

9.1. Cosmetic products should not be used for purposes other than external use. 9.2. Users with sensitivity to product ingredients are obliged to check the ingredient list before using the product. 9.3. Products are not intended for medical diagnosis or treatment.

10. FORCE MAJEURE

The parties cannot be held responsible for the failure to fulfill obligations arising from the contract due to force majeure events such as natural disasters, strikes, infrastructure failures, internet outages, and similar circumstances.

11. RESOLUTION OF DISPUTES

In disputes arising from this Agreement, Consumer Arbitration Committees or Consumer Courts are authorized, depending on the monetary limits announced by the Ministry of Trade.

12. EFFECTIVE DATE

The Buyer acknowledges that they have read, understood, and electronically approved all clauses in this Agreement. The Agreement comes into effect upon order confirmation.

Seller: Mirissa Kozmetik ve Ticaret Limited Şirketi

Buyer: Order owner

Date: Order date