Terms of service

1. PARTIES

This Distance Sales Agreement ("Agreement") has been concluded electronically between the parties identified below under the following terms and conditions.

Seller: Company Name: Mirissa Kozmetik ve Ticaret Limited Şirketi Address: Esentepe Mah. Büyükdere Cad. Ferko Signature No:175 Interior Door No:6 Şişli / Istanbul Phone: +90 530 588 34 84 Email: hello@mirissa.com.tr

Buyer: Name – Surname: [Generated automatically during the order] Address: [Address provided during the order] Phone: [Phone number provided during the order] Email: [Email address provided during the order]

2. SUBJECT OF THE AGREEMENT

This Agreement regulates the rights and obligations of the parties regarding the sale and delivery of the product(s) ("Product / Products") sold to the Buyer through the Seller's website in accordance with Consumer Protection Law No. 6502 and the Regulation on Distance Contracts.

3. SCOPE OF THE AGREEMENT

The Buyer acknowledges, declares and undertakes that they have read and understood all preliminary information concerning the Product's essential characteristics, sale price, payment method, delivery conditions and right of withdrawal, and have given the required electronic confirmation.

4. PRODUCT AND PAYMENT INFORMATION

The type, quantity, unit price, total amount and payment information relating to the purchased Product(s) are shown on the order confirmation screen and form an integral part of this Agreement.

Product Details: [Product name] Quantity: [Product quantity] Total Price: [Total amount including taxes] Delivery Address: [Address provided during the order]

5. DELIVERY

5.1. The Product(s) will be delivered to the delivery address provided by the Buyer during the order within a period not exceeding the statutory limit of 30 (thirty) days.

5.2. Delivery (shipping) costs are determined according to the conditions stated on the order screen.

6. RIGHT OF WITHDRAWAL

6.1. The Buyer may exercise the right of withdrawal within 14 (fourteen) days from the date of receipt of the Product without giving any reason and without paying any penalty. The Buyer may also exercise the right of withdrawal before delivery of the Product.

6.2. To exercise the right of withdrawal, it is sufficient for the withdrawal notice to be sent within the 14-day period to hello@mirissa.com.tr or through another communication channel offered by the Seller that qualifies as a durable medium.

6.3. In accordance with applicable legislation, the right of withdrawal cannot be exercised for products whose packaging, tape, seal, protective foil, protective cap or similar protective elements have been opened after delivery and whose return is unsuitable for health or hygiene reasons.

6.4. Exceptions to the right of withdrawal do not eliminate the Buyer's statutory rights under Consumer Protection Law No. 6502 in relation to defective or faulty products.

7. RETURN AND REFUND CONDITIONS

7.1. The Buyer must return the Product subject to withdrawal to the Seller or a person authorized by the Seller within 14 (fourteen) days from the date on which the Buyer sends the withdrawal notice to the Seller.

7.2. After receiving the withdrawal notice, the Seller will provide the information required for the return and, where applicable, a free return shipping code for the contracted carrier.

7.3. Registering the return request in the system or reviewing whether the Product meets the return conditions does not make the Buyer's statutory right of withdrawal conditional on prior approval by the Seller.

7.4. Where the carrier designated by the Seller is used and the Seller offers free returns, no return shipping fee will be charged to the Buyer.

7.5. Payments that must be refunded to the Buyer under applicable legislation will be refunded no later than 14 (fourteen) days from the date on which the Product subject to withdrawal is handed over to the carrier designated by the Seller for return.

If a carrier other than the designated carrier is used, the refund period may, where provided for by applicable legislation, begin on the date the Product reaches the Seller.

7.6. The refund will be made in accordance with the payment method used by the Buyer at the time of purchase, without imposing any expense or additional obligation on the Buyer.

7.7. Products that are unsuitable for return for health or hygiene reasons and whose protective elements have been opened after delivery are excluded from the right of withdrawal. Other returns are assessed in accordance with applicable consumer legislation.

8. RESPONSIBILITIES

8.1. The Seller is responsible for delivering the Product to the Buyer in accordance with the characteristics stated in the order and applicable legislation.

8.2. If there is visible damage or shortage in the package at delivery, the Buyer is advised, where possible, to inspect it together with the carrier and have a damage report prepared.

The absence of a damage report at delivery does not, by itself, eliminate the Buyer's statutory rights regarding defective or faulty goods.

8.3. If the Product is delivered defective, faulty, incomplete or different from the item ordered, the Buyer may exercise the rights available under Consumer Protection Law No. 6502 and related legislation.

9. RESOLUTION OF DISPUTES

For disputes arising from this Agreement, Consumer Arbitration Committees are authorized within the monetary limits announced by the Republic of Türkiye Ministry of Trade; where these limits are exceeded, Consumer Courts are authorized.

10. EFFECTIVE DATE

The Buyer is deemed to have electronically confirmed, upon approval of the order, that they have read, understood and accepted all provisions of this Agreement.

Seller: Mirissa Kozmetik ve Ticaret Limited Şirketi

Buyer: [Person placing the order]

Date: [Order date]